INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
How long will it take for my order to arrive?
A: We ship worldwide please allow 2-3 days for dispatch (some products may take longer) and the following delivery times will depend on your region. Please ensure you write your full address on your order including house or building number, road or street, city, state, country and full post code details. Where address details are not provided we reserve the right to cancel the order.
Tracking will be provided via email upon dispatch.
- UK Standard 3-5 days
- UK Priority 2-3 days
- Europe Standard 5-10 days
- Africa 7 – 12 days
- USA – 7 – 10 days
- Asia – 10 – 15 days
- Rest of the World 12 days+
Can I submit a return?
A: We take extra care to package our products securely, in the event a product reaches you damaged at the time of sale please ensure you contact us and return the item to us within 14 days. All products must be received in a sealable condition, un-used and un-opened, Postage is covered by the customer. Once our team have received the item in an acceptable condition you will be offered an exchange or refund.
Please contact info@kindernaturals.co.uk in the first instance.
Will I be charged additional taxes or customs fees on international orders?
A: Yes, international orders may be subject to additional import duties, taxes, or customs fees upon delivery. These charges are the responsibility of the customer and are not covered by Kinder Naturals. By placing an order, you agree to take responsibility for any applicable customs or import fees.